Now that I completed my action research project, I feel as though I need to implement this practice on a regular routine. While I do love to create the videos for my staff, I do feel that I may fall short in terms of time.
In my opinion, most of our staff are literate in their day-to-day technology usage. Many times, they rely on the helpdesk system because the issue is not necessarily an issue that they have but one that is campus-wide. While these types of issues are frustrating for the end user, it is equally frustrating for the IT staff.
When a campus wide issue is reported, we tend to stop what we are doing and tackle the issue that is causing the greatest impact. We know that if the problem does not get corrected quickly, other issues tend to happen such as individuals troubleshooting issues that are not related and changing settings that should not be touched.
Troubleshooting skills and technology alternatives seem to an area where I would like to spend some of my focus with staff technology development. With everyone relying on technology for their routine day to day tasks, troubleshooting skills are a necessity for everyone.
Aside from a small stint in the mental health field, I have spent most of my entire life in education. This blog is going to portray some of my experiences throughout this journey and hopefully give you entertainment as well as education as to some of the things I have experienced.
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